2013 Will Be A Great Year For The Golf Industry

I love New Year’s Day.  It’s a day in which most of us are reflecting on the past, thinking about the future, and doing so in a purely optimistic and hopeful way.  One of my goals for 2013 is to approach every day like that.

I didn’t write a New Year’s blog in 2012.  That’s because, while being optimistic and hopeful about most things, I wasn’t for the golf industry.  I thought early on that 2012 was going to be painful, and in many ways it was. 

More industry professionals lost jobs, saw decreases in pay and were forced to look elsewhere for career pursuits.  I know because they were calling me.  Unfortunately most didn’t have the capital to start their own business with TGA as they had been living paycheck to paycheck for years as golf professionals waiting for the industry to turn around.

The USGA didn’t help matters by telling pros and amateurs alike that they’re cheating if they anchor (i.e. use) a long putter, literally causing backaches for the ever-important baby boomer generation.

The PGA Tour further hurt matters by literally wiping away the dream for journeymen professionals of making it onto Tour with a few good weeks at Q School.

But, as in all years, good things happened too.  Year over year rounds were up 7.7% through August, hopefully not the sole result of weather being more golf-friendly this year than last.  And there's new leadership at the PGA of America, with Peter Bevacqua as the newly-appointed CEO and Darrell Crall filling the newly-created COO position, both of whom come from business and development backgrounds.  These are positive steps forward.

But there was a bigger thing that happened in 2012, a bright spot that was/is very bright, that fuels my optimism and hope for 2013.  That is the early sign of a significant and critically important cultural and philosophical shift within the industry.  It’s difficult to describe this paradigm shift with concrete examples as it’s more of a feeling – little things picked up by open ears and eyes.  People being more open-minded to new ways of thinking and acting.  New ways to enjoy the game being thought of and tested.  People being less territorial and more collaborative.  I see it and hear it every day.  The number of golf entrepreneurs is growing.  The status quo is diminishing.  And I believe this is exactly what needs to happen for the industry to rebound, the game to grow and those of us within it to thrive with viable opportunities to build a career and generate wealth.

For this reason, I think 2013 is going to be a great year for golf as this feeling hopefully becomes cemented in strategies, decisions and actions – and we’re investing in that belief at TGA.  We’ve doubled our staff and increased overhead.  We’ve identified and are pursuing new revenue streams.  We are trying to execute an aggressive growth strategy.  And because I believe so much in these things, I recently increased my equity position in the company.

I hope 2013 is a year of innovation, collaboration and entrepreneurship for the golf industry and I wish you all the best in it.

Show Me the Cash!

I remember the moment well.  I had just reviewed the P&L and things were looking good.  The business was healthy.  Sales were up.  Expenses were down.  Projections were being hit.  Everything was moving in the right direction.  I smiled. 

And then, our Controller walked into my office and said: (numbers fictitious)

“We have a problem.  I have $40k of bills on my desk and payroll is due this week, and we only have $80k in the bank.”

I thought of a phrase I’d heard a thousand times, and at this moment, I finally understood it:

A quick look at the balance sheet showed a monstrous Accounts Receivable number.  Yes, sales were up and expenses were down, as the P&L showed.  But people weren’t paying us on time.  Revenue reported as sales wasn’t showing up as cash in our bank account. 

Thankfully we were at a stage with the company where we could weather the storm.   We have always been diligent about keeping the company debt-free so it’s easy enough for us to get a credit line from a bank or a short-term loan from investors if need be.

However, many early stage companies don’t have this luxury.  Cash in the bank is their life blood.  Run out and you’re done.  You can have a stack of purchase orders and a P&L that makes you feel like a rock star, but without cash you’ve got nothing.  Seems simple enough.  But, in my experience, it’s often overlooked.  And I’ve been guilty myself.

In my situation, cash flow comes from the royalties paid by our franchisees.  We establish our operating budget based on them.  If franchisees are late with their payments to us, we have a problem.  Often, it’s the result of a trickle-down effect – the franchisees’ customers are late in paying them so they’re late in paying us.  The cash flow problem runs downstream.

Which is why I encourage entrepreneurs, franchise candidates and early stage business owners to do two things:

1. Start with more cash than you think – like 2-3x
2. Establish a culture with customers of prepayment or 30 day term maximums (with a sizable down payment) from the outset and be ruthless about enforcing it

We were way too laid back in the beginning about Accounts Receivable.  Our mentality was – “we want our franchisees to know that we have their backs and if that means delaying a payment to help them out, so be it.”  The problem was that the effect was the exact opposite of our intent.  It created debt-ridden franchisees, put the company as a whole at risk, and penalized the franchisees who were paying on time as they didn’t get all the services/products they otherwise would have had we had more money to invest in projects and infrastructure.

We’ve been working for years to turn around this mentality.  But culture is hard to change.  It takes a lot of time and energy.  It’s much better to establish a good one from the outset.  My suggestion for how to do so is threefold:

1) If you’re launching a company, start with as much cash as possible.  Make sure to add a “cash flow” line to your pro forma to see how much you’ll need.  Then double it.

2) If you’re in revenue and signing up customers, get them to pay as much as possible up front and be adamant that they meet your financing terms.

3) And if you’re in the throes of running a small business, give cash flow as much (if not more) attention than sales and income.

Because at the end of the day, cash really is king.  And it’s the type of lesson you don't want to learn the hard way.

Does Buying a Franchise Guarantee Success?

I was talking to someone recently who’s interested in purchasing a TGA franchise when he made a statement that encapsulated several thoughts I’ve been having:

“I get it – I’m not buying a business, I’m buying a system.”

I couldn’t agree more.

I believe that the purpose of buying a franchise is threefold:

Get a developed system in a proven market that operates like a well-oiled machine so you’re setup for success from the outset.

Get a recognizable brand that is growing exponentially due to HQ building it nationally/globally and franchisees building it locally.

Get access to the intellectual capital and support of a tight-knit family that includes HQ members and fellow franchisees.

In my opinion, it is rare that our “system” doesn’t work in a given area.  All territories have their niches that require slight modifications, but the system as a whole is highly transferable from one area to the next.  That’s the point of franchising.

When I look at TGA’s most successful franchises, they didn’t get there because of the system.  They got there because of themselves.  TGA provided a system that works, but that’s our job and that’s why we’re paid franchise fees and royalties.  It was the franchisee who took the system and made it a successful business.

At TGA, we have a concept called the “Recipe for Success” that asks three questions on a scale of 1-10:

1.  How hard are you working?
2. How closely are you following the model?
3. How well are you engaging the network?

It’s almost universal that franchisees who score high on these questions are doing well and the folks who don’t are not.  This list translates well to non-franchised businesses as well … you’d just need to add questions about product and market.

People often mistake buying a franchise with buying success.  It’s a big mistake to make as it can lead to (among other things) complacency.  Building a business is hard, whether it’s a franchise or not, and success comes down to your ability to execute.  

Buying a franchise tilts the odds in your favor as it provides a proven market, developed product and successful system.  But, if you ever consider investing in a franchise, I encourage you to do so with the understanding that it is ultimately up to you to take these things and turn them into a successful business.